LUXXBROWNGIRL.COM RESERVES THE RIGHT TO UPDATE THIS RETURN POLICY WITHOUT NOTICE.
NO CANCELLATIONS. NO REFUNDS. NO EXCHANGES.STORE CREDIT ONLY. NO EXCEPTIONS!
IN ADDITION, SELECTED PROMOTIONS/SALES SENT VIA EMAIL OR PROMOTED VIA SOCIAL MEDIA OR DISPLAYED ON WEBSITE BANNERS WILL INDICATE IF THE PROMOTION/SALE IS FINAL SALE. LUXXBROWNGIRL RESERVES THE RIGHT TO MODIFY OR CANCEL ANY PROMOTION/SALE AT ANY TIME WITHOUT NOTICE.
NO CHANGES
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
RETURNS
unless the order was filled in error or defective.
Items purchased from LuxxBrownGirl are eligible for store credit within 14 days delivery receipt.
RETURN ITEMS MUST be POST MARKED no later than 10 days from date of delivery to be eligible for credit.
All items must be received back in its original form. Items must be returned in new and unworn condition, with all original packaging, and our “Do not remove this tag” tag. Items cannot be worn, altered, damaged, free of any stains, odors, pet hairs, or noticeable smells including deodorant and perfume.
All items returned that do not follow these conditions will be returned to customer at the completion of a reshipment fee.
Once this fee is completed, the denied returned item will be shipped back to customer.
A small number of heavily discounted items may be marked FINAL SALE in which case they are NOT returnable for store credit. Please use the Store Credit Form that was shipped with your order.
Returns for Store Credit can be sent to:
LuxxBownGirl
Shop LuxxB 24 N Bryn Mawr Ave Box 108, Bryn Mawr Pennsylvania, United States, 19010
Please be sure to include your order number and/or the store credit form with your return.
BODYSUITS, SWIMWEAR, LINGERIE, & ACCESSORIES
May not be returned. NO EXCEPTION!
This pertains to items that include any of the above.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .
RETURNS RECEIVED
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.
Items sent for return that are NOT eligible for store credit will be shipped back to customer once a reshipment fee has been completed.
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately by sending an email to: linfo@luxxbrowngril.com
Possible Delays
If your package appears missing or delayed, here’s what to do:
If your order was shipped with UPS or USPS: Please file a claim directly with the carrier.
File a police report if you believe the package was stolen.
Wait for the carrier’s investigation results to determine the next steps.
We offer Shipping Protection by Route at checkout. This optional insurance is strongly recommended as it protects both you and us if something happens during transit.
If your order is lost, stolen, or damaged and you selected Route Protection, you can easily file a claim with our company.
Once approved, we’ll reship your item for free.
⚠️ Please make sure to add Route Protection at checkout to avoid any issues. It’s the safest way to guarantee your order is covered from start to finish.
Ah, I’m really sorry about that! I wasn’t trying to interrupt you—just making sure I was on track. I’ll keep going with the policy right where I left off—no distractions! Here’s the rest:
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All items returned that do not follow these conditions will be shipped back to the customer once a reshipment fee is completed. Once this fee is completed, the denied item will be sent back to the customer.
A small number of heavily discounted items may be marked final sale, in which case they are not returnable for store credit. Please use the store credit form that was shipped with your order.
Returns for store credit can be sent to:
LuxxBrownGirl
Shop LuxxB, 24 N Bryn Mawr Ave, Box 108, Bryn Mawr, Pennsylvania, United States, 19010
Please be sure to include your order number with your return.
Bodysuits, swimwear, lingerie, and accessories may not be returned no exceptions. This pertains to items that include any of the above.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment it will not be accepted.
RETURNS RECEIVED
We will email you when your return package is delivered back to our warehouse. Please note that returns take 3–10 business days to process upon arrival. Once processed and store credit is issued, you’ll receive a confirmation email.
Items sent for return that are not eligible for store credit will be shipped back to the customer once a reshipment fee is completed.
DAMAGED ITEMS
If you receive a damaged item, please contact customer service immediately by emailing info@luxxbrowngirl.com
MADE TO ORDER POLICY
Items purchased as Made to Order are subject to delivery between 1–3 weeks of the estimated shipping date provided in the item’s description at the time of purchase.
Having a Made to Order item in your order will delay the entire shipment.
Email info@luxxbrowngirl.com if you’d like to arrange a split order. Estimated shipment dates are approximate and subject to change.
POSSIBLE DELAYS
MISSING YOUR ORDER?
If your package appears missing or delayed, here’s what to do:
If shipped with UPS or USPS, file a claim directly with the carrier.
File a police report if you believe it was stolen.
Wait for the carrier’s investigation results to determine the next steps.
PROTECT YOUR ORDERS WITH ROUTE
We offer shipping protection by Route at checkout. This optional insurance is strongly recommended as it protects both you and us if something happens in transit. If your order is lost, stolen, or damaged, and you selected Route Protection, you can easily file a claim. Once approved, we’ll reship your item for free.
LUXXBROWNGIRL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT SHIPPING INFORMATION.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
SIGNATURE CONFIRMATION
All orders may require a signature upon delivery to ensure safe and secure receipt. If a package is returned to sender due to a failed delivery attempt or because a signature was not provided, it will fall under the Return to Sender policy.
Customers may request to waive the signature requirement by submitting a written request via email or by adding a note at checkout. LuxxBrownGirl will send a confirmation email acknowledging the request. By requesting it.
