Return Policy

LuxxBrownGirl.com reserves the right to update this return policy without notice.

Policy

NO CANCELLATIONS. NO REFUNDS. NO EXCHANGES. STORE CREDIT ONLY. NO EXCEPTIONS!

Selected promotions/sales sent via email, promoted via social media, or displayed on website banners will indicate if the promotion/sale is final sale. LuxxBrownGirl reserves the right to modify or cancel any promotion/sale at any time without notice.

No Changes

No changes will be made once an order has been placed. Due to the pace of our business, we are unable to make changes to orders once they have been placed.

Returns

Items purchased from LuxxBrownGirl are eligible for store credit within 14 days of delivery receipt, unless the order was filled in error or defective.

Return items must be postmarked no later than 10 days from date of delivery to be eligible for credit.

All items must be received back in their original form new and unworn condition, with all original packaging and our "Do Not Remove This Tag" tag attached. Items cannot be worn, altered, or damaged, and must be free of any stains, odors, pet hair, or noticeable smells including deodorant and perfume.

All items returned that do not follow these conditions will be shipped back to the customer once a reshipment fee is completed. Once this fee is paid, the denied item will be sent back to the customer.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not returnable for store credit. Please use the Store Credit Form that was shipped with your order.

Returns for store credit can be sent to:

LuxxBrownGirl Shop LuxxB, 24 N Bryn Mawr Ave, Box 108 Bryn Mawr, Pennsylvania, United States, 19010

Please be sure to include your order number and/or the store credit form with your return.

Bodysuits, Swimwear, Lingerie & Accessories

May not be returned. NO EXCEPTIONS! This pertains to any item that includes any of the above.

Tops and Dresses

Please be careful of makeup or deodorant rubbing off on the garment it will not be accepted.

Returns Received

We will email you when your return package is delivered back to our warehouse. Please note that returns take 3–10 business days to process upon arrival. Once your return is processed and your store credit is issued, you will receive a confirmation email.

Items sent for return that are not eligible for store credit will be shipped back to the customer once a reshipment fee is completed.

Damaged Items

If you receive an item that is damaged, please contact customer service immediately by emailing info@luxxbrowngirl.com.

Made-to-Order Policy

Items purchased as Made to Order are subject to delivery within 2–3 weeks of the estimated shipping date provided in the item's description at the time of purchase.

Having a Made-to-Order item among other items in your order will hold back the delivery of your ENTIRE order. Email info@luxxbrowngirl.com if you would like to arrange a split of the order.

Please note: estimated shipment dates included in item descriptions are approximate and subject to change.

Possible Delays  Missing Your Order?

If your package appears missing or delayed, here's what to do:

• If your order was shipped with UPS or USPS, please file a claim directly with the carrier.
• File a police report if you believe the package was stolen.
• Wait for the carrier's investigation results to determine the next steps.

Protect Your Orders with Route

We offer Shipping Protection by Route at checkout. This optional insurance is strongly recommended, as it protects both you and us if something happens during transit. If your order is lost, stolen, or damaged and you selected Route Protection, you can easily file a claim with our company. Once approved, we'll reship your item for free.

⚠️ Please make sure to add Route Protection at checkout to avoid any issues. It's the safest way to guarantee your order is covered from start to finish.

LUXXBROWNGIRL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

Customer(s) assume all responsibility once a confirmation number is issued. Please double-check that you input the correct information for shipping purposes. Shipping addresses cannot be updated once tracking has been assigned.

Customer pays for shipping both ways if an item needs to be sent back.

Signature Confirmation

All orders may require a signature upon delivery to ensure safe and secure receipt. If a package is returned to sender due to a failed delivery attempt or because a signature was not provided, it will fall under the Return to Sender policy.

Customers may request to waive the signature requirement by submitting a written request via email or by adding a note at checkout. LuxxBrownGirl will send a confirmation email acknowledging the request. By requesting a signature waiver, the customer accepts full responsibility for the package once it is marked delivered, and LuxxBrownGirl is not liable for any package that is lost or stolen after delivery.