Please expect a mandatory 1- 4 business day processing time for all standard orders,unless noted otherwise starting the day after your order is placed. During major sales, processing time may extend to 1-10 business days. Our current processing time is 1-2 business days, with shipping taking an additional 1- 4 business days based on your location and selected shipping speed at checkout.
- **Standard Shipping:**
- Takes 1-5 business days for delivery after you receive your tracking number.
- **Express Shipping:**
- Takes 1-3 business days for complete delivery after shipment.
Shipping addresses cannot be changed post-shipment. For address correction, contact us at luxxbrowngirl@gmail.com immediately.
Once your items have been shipped, you will receive a tracking number via the email provided during checkout. If you can't find your order confirmation or shipment email, please check your spam folder.
To ensure timely delivery, please verify the accuracy of your checkout address. We are not responsible for lost or misplaced packages. If your package is marked as delivered but not received, file a claim with the shipping company and contact us at luxxbrowngirl@gmail.com for assistance.
In cases of backordered or delayed items, we may send a "partial shipment," with the rest to follow. By placing an order, you acknowledge and agree to our policies.
We are not liable for lost or stolen packages after they are shipped.
For international shipments, the destination country may impose import taxes, customs duties, and fees upon arrival. Buyers are responsible for these additional costs. LUXXBROWNGIRL does not cover import taxes for international shipments.
**International Shipping:**
- Additional shipping fees apply for international orders.
- Delivery time varies by chosen courier. You're responsible for any associated customs fees.
**Pre-Order Policy:**
- Pre-order items deliver within 1-2 weeks of the estimated shipping date provided in the item's description at purchase.
- Having a pre-order item delays the entire order's delivery.
- Email us at info@luxxbrowngirl.com to split and ship separately for orders exceeding $200.
Please note: Estimated shipment dates in item descriptions are approximate and subject to change.
415 Dauphin Island Pkwy , PO 6063 Mobile Alabama 36660, United States