Shipping & Delivery Policy

Ready-to-Ship Items
These items are in stock and ship within 3–5 business days.

Economy Shipping $12.99
Fully tracked delivery. Reliable updates and consistent delivery times.
(Applies to ready-to-ship items only.)

Made-to-Order Items (Important Notice)
Items labeled "Made to Order" require additional production time before shipment. These items are made specifically for you. Production timelines vary by item:

3–4 weeks  Made-to-order items with custom detailing or specialty colors

2–3 weeks  Standard made-to-order items

7–10 business days  Items in stock and ready to ship

3–5 days  Ready-to-ship accessories and select items

The exact production timeline for your item is shown at the top of the product description and confirmed at checkout before you pay.

Made-to-order items ship FREE as a courtesy for the extended wait.

Production time + Shipping time = Total delivery time
(Example: 2–3 weeks production + 3–5 days shipping.)

Signature Required: All orders require an adult signature on delivery to ensure your item is received securely. If no one is available to sign, the carrier will leave a notice and reattempt delivery. It is the customer's responsibility to arrange delivery or pickup with the carrier.

Order Updates
You will receive email notifications for each stage of the process:
Order Confirmed → Processing → Shipped → Out for Delivery

Address Accuracy
Please double-check your shipping address before placing your order. Luxx Brown Girl is not responsible for packages delivered to an incorrectly entered address.
If you need to request an address correction, email info@luxxbrowngirl.com immediately after placing your order.

Returns

To start a return, please click the Return Portal link below or go to the menu on our website and select Return Portal.

Return Portal: luxxbrowngirl.loopreturns.com/lookup

Please note:

  • No cancellations, refunds, or exchanges are permitted. Store credit only  no exceptions.

  • All returns must be started through the Return Portal within 14 days of delivery.

  • Items must be postmarked within 7 days of return approval.

  • A $9.99 handling fee applies to all returns and is deducted from your store credit.

  • Items must be unworn, with no smells, no odors, and no stains, original packaging, and all tags attached.

  • Items that do not meet these conditions will not be accepted and may be returned to the customer at their expense.

Final sale  non-returnable under any circumstances:

  • Bodysuits

  • Swimwear

  • Lingerie

  • Accessories

Makeup, deodorant, or any visible marks on any item will result in the item being ineligible for return.

LuxxBrownGirl reserves the right to deny any return that does not meet these conditions.

Return Address:
Shop LuxxB
304 Main Ave, Box 125
Norwalk, CT 06851
United States